Last Updated: June 2, 2025

Welcome to https://www.neuropixels.com (the “Site”), operated by NeuroPixels Lab LTD, a company duly incorporated under the laws of the Republic of Bulgaria, with registration number 208344021 and a registered office at Building D, 1F 115 M Tsarigradsko Shose boulevard, Sofia, 1784, Republic of Bulgaria (referred to as “NeuroPixels“, “Company”, “we”, “us”, or “our”).

These Terms and Conditions (hereinafter referred to as the “Terms” or “Agreement”) govern your use of this Site, any purchases made via the Site, and any engagement with our services or content (collectively, the “Platform”). By using the Platform, you enter into a binding legal agreement with us as a user, customer, or visitor (“you”, “your”, “User”, or “Customer”).

Please ensure that you carefully review these Terms prior to accessing or continuing to use the Site or acquiring any products, services, or digital content made available through it. By continuing to browse, interact with, or purchase from the Platform, you acknowledge and accept these Terms, our Privacy Policy, and any other applicable policies, disclaimers, or conditions referenced herein or available through links on the Site (collectively referred to as the “Terms of Use”).

We also encourage you to consult our Privacy Policy, which outlines how we collect, use, and handle user data. Please note that we are not responsible for the content or data practices of any third-party websites linked to or from our Platform.

1. Company Information

1.1
The operation and administration of this Website are managed by:

Business Name: NeuroPixels Lab LTD
Registered Office: Building D, 1F 115 M Tsarigradsko Shose boulevard, Sofia, 1784, Republic of Bulgaria.

If you have any questions regarding these Terms, our Terms of Use, or require further clarification, feel free to reach out to us at [email protected].

2. Personal Data

2.1
Before continuing to browse or use this Website, we recommend that you carefully read our Privacy Policy, which outlines how user data is collected, used, and processed when interacting with our Platform. Please note that we do not assume responsibility for the content, privacy standards, or data handling practices of any external websites that may be accessible via links on our Website.

3. Key Terms and Definitions

3.1
For the purposes of these Terms of Use, the following expressions shall be interpreted as defined below:

• “API” – Refers to the Application Programming Interface provided by OpenAI. Further details are available at https://openai.com/about.
• “Business Days” – Denotes any day, excluding Saturdays, Sundays, and official public holidays, during which banks in the Czech Republic are operational.
• “Account” – A user-specific profile created on our Platform, enabling access to features, tools, and services.
• “AI Generation Technology” – The artificial intelligence systems integrated into the Platform, powered by the API.
• “Content” – Includes all visual, textual, multimedia, and digital elements accessible via the Platform, such as graphics, databases, icons, videos, logos, sounds, images, and trademarks.
• “Digital Item” – A unique digital artwork or creation produced via user interaction with the Platform and the use of Prompts.
• “Platform” – Refers to the entire web-based environment available through the Website, including all Services and Content.
• “Prompt” – Any user-submitted or system-generated instruction, input, or information sent to the API through the Platform to create a Digital Item.
• “Personal Data” – Any information relating to a specific individual, whether directly or indirectly identifiable (commonly referred to as the “data subject”).
• “Privacy Policy” – A term encompassing both our Privacy Notice and Cookie Policy, as published on the Website.
• “Service” – As outlined and described under Section 5.1 of these Terms.
• “User-Generated Content” – Digital Items or other materials produced by users through use of the Platform’s tools and services.
• “Your Content” – Refers to Prompts you submit, Digital Items generated by you, and any ideas, messages, feedback, or suggestions you may share with us that relate to our Platform or Services.

4. Changes and Updates

4.1
We reserve the right to update, alter, suspend, or remove any part of the Website, its Services, or the content made available through it at any time, for any reason, and without prior notice. You are responsible for checking these Terms on a regular basis to stay informed of any revisions. The date at the top of this document (“Last Updated”) reflects the most recent changes.

By continuing to access or use the Website after modifications are published, you agree to be bound by the updated Terms. If you do not accept any revised provisions or are dissatisfied with any aspect of the Platform, your only remedy is to stop using the Website.

5. Services

5.1
This Website functions as a Platform through which you may purchase Digital Items either displayed directly on the Website or generated by you using our built-in tools and features.

5.2
All Digital Items are offered exclusively for personal, non-commercial use. They hold no intrinsic financial value and may not be exchanged for cash, resold, or transferred unless explicitly permitted otherwise. When you acquire a Digital Item, you are granted a limited, non-transferable license to use it. You do not gain ownership or any intellectual property rights to the Digital Item.

5.3
If your user account is deactivated, suspended, or permanently closed for any reason, all associated Digital Items will be deleted or rendered inaccessible. Such items will not be recoverable, restorable, or eligible for refunds.

5.4
Disclaimer: OUR SERVICES ARE INTENDED STRICTLY FOR PRIVATE, NON-COMMERCIAL USE. THE COMPANY DISCLAIMS ALL WARRANTIES—EXPRESS OR IMPLIED—REGARDING THE OUTCOME, FUNCTIONALITY, OR RESULTS OF USING OUR SERVICES. BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU BEAR FULL RESPONSIBILITY FOR YOUR DECISIONS, AND AGREE THAT THE COMPANY IS NOT LIABLE FOR ANY ACTIONS YOU TAKE—OR INSTRUCT OTHERS TO TAKE—BASED ON INFORMATION OR CONTENT OBTAINED FROM OUR SERVICES.

6. Your Content

6.1
By submitting Your Content to NeuroPixels, you grant us a global, non-exclusive, and transferable license, which includes the right to sublicense, to use your submitted materials in a variety of ways. This includes, but is not limited to, the rights to reproduce, publish, distribute, adapt, modify, create derivative works, publicly display and perform, and to market or promote Your Content through any existing or future media channels.

Additionally, you authorize NeuroPixels to adjust, supplement, or remove metadata and any associated information related to Your Content as necessary for operational, editorial, or licensing purposes. This license permits NeuroPixels to provide Your Content to third-party partners under the same terms and for any lawful purpose consistent with the rights you have granted.

7. Eligibility Requirements

7.1
Use of the Website and its associated Services is permitted solely for lawful purposes and must comply with all applicable local, national, and international laws and regulations. Access to the Platform is restricted to individuals who are at least 18 years of age, or the legal age of majority in their respective jurisdiction—whichever is higher.

7.2
By accessing or using the Website, you confirm and warrant that you possess the legal capacity to enter into binding agreements under the laws that govern your residence or location.

7.3
NeuroPixelsexpressly prohibits access to its Services by individuals or entities located in regions subject to restrictions or sanctions. We do not provide our Services to users located in, residing in, or otherwise associated with the following countries or territories:

Afghanistan, Albania, Algeria, Angola, Belarus, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, China, Croatia, Cuba, Democratic Republic of the Congo, North Korea (DPRK), Ethiopia, Gabon, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Madagascar, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar (Burma), Namibia, Nicaragua, Niger, Nigeria, Northern Cyprus, North Macedonia, Philippines, Republic of Congo, Russia, Senegal, Serbia, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Tanzania, Tunisia, Venezuela, Vietnam, Yemen, Zimbabwe, and any disputed or occupied territories, including but not limited to Crimea, Donetsk, Kherson, Luhansk, Zaporizhzhia, and Northern Cyprus.

This exclusion list may be updated periodically to reflect evolving legal obligations and geopolitical developments.

8. Account Registration and Management

8.1
A contractual relationship between you and the Company is formed upon successful registration of a user account (“Account”) on our Website. Account creation is free of charge and requires completion of a registration form. During this process, certain personal and profile data will be collected and stored in accordance with our Privacy Policy.

8.2
In some instances, we may request additional documentation or information following your registration in order to confirm your identity, assess your eligibility, or ensure compliance with relevant legal and regulatory standards. By using our Platform, you agree to promptly and truthfully provide any requested materials. Failure to comply may result in the suspension or deletion of your Account.

8.3
The Company reserves the right to reject account registrations at its sole discretion based on legitimate and justifiable reasons. Grounds for refusal may include—but are not limited to—violations of these Terms of Use, fraud prevention protocols, doubts about a user’s identity, evidence of spam-related activities, age-related concerns, behavior suggesting fraud or misconduct, or attempts to access services in restricted regions.

8.4
Each individual is permitted to maintain only one active Account. If you intend to open a new one, any existing Account must be closed first. Users who have been blocked or banned by the Company are expressly prohibited from creating duplicate or new registrations.

8.5
You are fully responsible for all actions performed through your Account. You agree not to access or use any other user’s Account, login credentials, or password, and not to share your own password with any third party. You must take reasonable steps to secure your Account and promptly notify us of any unauthorized use or security breach.

8.6
If we suspect that you have violated these Terms or if the details you provided during registration are found to be false, misleading, outdated, or incomplete, we reserve the right to deactivate your Account and restrict your access to some or all areas of the Platform, either temporarily or permanently.

8.7
We are not liable for any losses or damages incurred by you or others as a result of unauthorized access to your Account or for any other misuse, regardless of the cause.

8.8
We reserve the right to suspend or permanently terminate your access to the Platform at any time, without prior notice. This may occur if we determine that you have breached these Terms, caused harm to the Services, violated third-party rights (including intellectual property), or contravened any applicable law. Termination of your Account also means revocation of any license granted to use our Services or related content.

9. Acceptable Use and User Responsibilities

9.1
Your use of the Platform is subject to these Terms and all applicable laws. You agree not to engage in any conduct that violates these rules, including (but not limited to) the following prohibitions:

• Accessing or using the Services if you are not legally qualified or authorized to agree to these Terms;
• Copying, duplicating, modifying, adapting, translating, reverse-engineering, disassembling, decompiling, or deriving works from any part of the Platform, including Digital Items or software, unless explicitly permitted by us or required by law;
• Reselling, sublicensing, distributing, or otherwise transferring the Services or any related content to third parties;
• Renting, leasing, or using the Services for commercial gain, solicitation, or advertising unless expressly permitted in writing by the Company;
• Using the Platform for unauthorized commercial or political purposes, including spamming, phishing, or unsolicited messaging;
• Attempting to tamper with, interfere with, or disable any part of the Services or bypass any technical or security protections we have in place;
• Embedding or integrating the Platform or any portion thereof into another service, tool, or software without prior written approval;
• Using bots, crawlers, or other automated systems to interact with or extract data from the Platform;
• Impersonating any individual or entity, or falsely attributing content to the Platform or the Company;
• Harassing, threatening, or publishing offensive or discriminatory content based on race, gender, religion, nationality, disability, age, or sexual orientation;
• Accessing or attempting to access another user’s account or data without express authorization;
• Exploiting the Services in any way that contradicts their intended personal-use nature;
• Copying, selling, or transferring Digital Items without prior consent from the Company;
• Uploading content that contains viruses, malware, spyware, or any harmful or offensive materials—including but not limited to unauthorized advertisements, copyrighted material, defamatory statements, or unlawful data;
• Offering professional, medical, financial, or legal advice through the Platform without proper licenses or certification;
• Interfering with another user’s ability to use the Platform or engaging in any activity that could damage or expose the Company or its users to legal or reputational risk.

9.2
We reserve the right, at our sole discretion, to restrict, suspend, or permanently terminate your access to the Platform—including your Digital Items—with or without prior notice. This action may be taken in response to violations of these Terms, unlawful activity, or any behavior we determine to be harmful to the Platform, the Company, or its community.

10. Reporting Violations and Policy Enforcement

10.1
By accessing and using our Services, you agree to comply with these Terms, as well as all applicable policies, rules, and guidelines issued by the Company. If you encounter any content on the Website that you believe violates these Terms, any supplemental policy, or applicable law, we encourage you to report it to us at [email protected]. When submitting a report, please include the following information:

• A clear explanation of why you believe the material in question is unlawful or violates our policies;
• The specific location of the content (e.g., relevant URL, page title, or other identifiers based on the type of content and where it appears);
• Your full name and a valid email address;
• A good-faith declaration confirming that the details you’ve provided are accurate and complete to the best of your knowledge.

10.2
We reserve the right to take any enforcement action we deem appropriate, which may include issuing warnings, removing content, suspending features, or restricting access to the Platform. In more serious cases—or repeated violations—we may permanently disable user accounts or take further action as necessary to uphold our policies and protect our community.

11. Transactions and Payment Terms

11.1
When purchasing Digital Items through our Platform, you may be required to provide certain billing and payment details. This may include your credit card number, expiration date, billing address, and any other relevant shipping or contact information necessary to complete the transaction.

11.2
Unless otherwise noted, all prices displayed on the Website are denominated in euros (EUR).

11.3
Prices for Services and Account top-ups may be subject to applicable taxes, levies, or duties as imposed by relevant authorities. You are solely responsible for paying any such additional charges related to your transactions on the Platform.

11.4
All payments must be made using one of the authorized payment options listed on the Website. By proceeding with a payment, you confirm that you are legally authorized to use the selected method and that all information submitted for billing is complete, accurate, and up to date.

11.5
Please be aware that your financial institution may apply extra fees—such as foreign transaction or currency conversion charges—when using certain payment methods. These fees are beyond our control, and we assume no liability for additional costs imposed by your bank or card provider.

11.6
The use of any credit or debit card without the express authorization of the cardholder is strictly forbidden. By initiating a transaction on our Platform, you affirm that you have full permission to use the payment method provided. If a transaction fails or is declined, we reserve the right to cancel the corresponding order.

11.7
To process payments and Account funding, we may engage third-party payment service providers. Your use of these services is governed by their respective terms and conditions. NeuroPixels accepts no responsibility for any delays, errors, or issues arising from these third-party processors.

11.8
We reserve the right to cancel or reject any order at our sole discretion. This may occur due to reasons such as item unavailability, pricing or listing errors, order anomalies, or other factors that may impact the integrity of the transaction.

11.9
Instructions for accessing or receiving purchased Digital Items will be sent to the email address associated with your account. Please allow up to 14 calendar days for delivery from the time your payment is confirmed. If the delivery cannot be fulfilled, we reserve the right to cancel the order and issue a full refund.

12. Account Top-Ups

12.1
To make purchases through our Website, you must first add funds to your account balance. The top-up function is available through your user dashboard or via other methods we may offer periodically. Once a top-up request is submitted, it is processed through a third-party payment provider.

12.2
Any use of payment methods for adding funds is governed by the terms and conditions of the respective payment service provider. By initiating a top-up, you agree to comply with those terms.

12.3
You are solely responsible for ensuring the accuracy of the top-up amount. We are unable to issue refunds, credits, or adjustments for amounts entered incorrectly, whether due to user error or any other reason.

13. Refund Policy

13.1
You may be eligible for a refund under specific circumstances, as outlined below:

• If a technical issue prevents you from accessing or using a purchased Digital Item, please contact our support team at [email protected]. If we are unable to resolve the issue within five (5) Business Days, a refund will be issued;
• If you detect any unauthorized charges on your account related to purchases on the Platform, notify our support team immediately. Following an investigation, if the charges are confirmed as unauthorized, a refund will be processed;
• In the event of a billing error—such as overcharging or incorrect payment amounts—please provide relevant proof to our support team. Upon verification, we will correct the error, which may include refunding the overpaid amount;
• We also reserve the right to issue a refund in cases involving suspected fraud, unusual activity, or other instances where a refund is necessary to maintain the integrity of our services.

13.2
If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you are entitled by law to cancel your purchase of digital content (such as Digital Items) within 14 days of delivery—without needing to provide a reason.

13.3
Please note that this right of withdrawal is forfeited if you give us explicit consent to begin downloading or accessing the digital content during the 14-day cancellation window and acknowledge that such consent results in the loss of your cancellation rights.

13.4
To exercise your right of cancellation, you must notify us by sending a withdrawal request to [email protected].

13.5
If your cancellation request is valid, we will issue a full refund for all payments made, using the same payment method you used for the original transaction, unless otherwise agreed. Refunds will be processed without undue delay and no later than 14 days from the date we receive your withdrawal notice. Depending on your payment provider, the reimbursement may take up to 30 days to reflect in your account. No fees will be charged for the refund process.

14. Intellectual Property

14.1
Unless otherwise explicitly noted, all content featured on the Platform—including but not limited to text, data, software, images, graphics, audio and video files, code, metadata, design elements, tools, and any other materials—is the sole property of the Company or its licensors. This includes all Digital Items generated through the Platform. Such content is protected by copyright law and other applicable intellectual property regulations.

14.2
The Platform may display trademarks, logos, brand names, icons, design elements, or expressions that are recognized as registered or unregistered trademarks, service marks, or trade names. Their presence on the Platform does not imply any license or right to use them has been granted to you. Any unauthorized use, reproduction, modification, or distribution of such marks or content may constitute a violation of trademark, copyright, or other legal protections, and may lead to legal action.

14.3
All third-party names, logos, trademarks, service marks, and product references appearing on this Website remain the property of their respective owners. The inclusion of such references is solely for identification purposes and does not suggest any endorsement, sponsorship, or affiliation—unless explicitly stated otherwise.

15. Indemnification

15.1
You agree to indemnify, defend, and hold harmless the Company, along with its officers, directors, managers, employees, and agents, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses—including reasonable legal fees—that arise from or relate to:

• your use of or access to the Platform,
• any actual or alleged violation of these Terms, or
• any infringement by you of the rights of another party, including other users.

This obligation remains in effect even after your use of the Platform ends.

16. Disclaimer

16.1
All Services, content, and information made available through the Platform are provided “as is” and “as available” without warranties of any kind, whether express or implied. The Company does not guarantee the accuracy, completeness, reliability, or continuous availability of the Platform or any materials presented on it. By using the Platform, you acknowledge and accept that you do so entirely at your own risk and discretion.

17. Limitation of Liability

17.1
To the maximum extent allowed under applicable law, neither the Company nor its affiliates shall be liable to you or any third party for any indirect, incidental, special, exemplary, or consequential damages—including but not limited to lost profits, loss of data, or business interruption—that may result from your use of, or inability to use, the Platform, its Services, any content, or third-party advertisements. This limitation applies even if we have been previously advised of the possibility of such damages.

Such limitations include, but are not limited to, damages arising from your reliance on information presented by the Company; operational interruptions; deletion or loss of files or emails; software errors; viruses or other harmful components; transmission delays; or system or service failures. These may result from force majeure events, communication issues, cyberattacks, fraud, or unauthorized access to our systems, infrastructure, or user accounts.

17.2
You understand and agree that your use of the Platform, including any interaction with third-party ads or content, is entirely at your own risk. You alone are responsible for any harm to your device or loss of data resulting from such usage.

17.3
Notwithstanding any provision to the contrary, you agree that the Company’s total cumulative liability for all claims related to your use of the Platform, its content, Services, or Digital Items shall not exceed the total amount you have paid directly to the Company for those Services. These limitations form a key part of the agreement between you and the Company.

18. Governing Law and Dispute Resolution

18.1
These Terms shall be interpreted and enforced in accordance with the laws of the Republic of Bulgaria. Any disputes arising in connection with your use of the Platform or these Terms shall also be subject to Republic of Bulgaria law. However, nothing in this section shall override any mandatory consumer protection provisions that apply in your country of residence if you are a consumer.

18.2
If you reside in the European Economic Area (EEA) or Switzerland, you may make use of the European Commission’s Online Dispute Resolution (ODR) platform, accessible at http://ec.europa.eu/consumers/odr, to seek resolution for disputes that may arise in relation to these Terms.

19. Miscellaneous Provisions

19.1
If at any time we choose not to enforce a specific provision of these Terms, this shall not be considered a waiver of our right to enforce that provision—or any other provision—at a later time. A waiver of one clause or subsection does not imply a waiver of others.

19.2
You acknowledge and agree that no partnership, joint venture, employment, agency, or fiduciary relationship is created between you and the Company as a result of these Terms or your use of the Platform.

19.3
These Terms, along with the Terms of Use, represent the entire agreement between you and the Company regarding the subject matter contained herein. They supersede all prior understandings, whether oral or written. If any portion of these Terms is found unenforceable by a court of competent jurisdiction, the remaining provisions shall continue to be valid and fully enforceable.

19.4
This agreement remains effective until terminated either by you or the Company. You may terminate it at any time by ceasing your use of the Platform. We also reserve the right to terminate this agreement at our discretion and without notice, which may result in restricted access to the Platform. Any rights, remedies, or obligations that by their nature should survive termination will remain in effect even after the agreement ends.

19.5
The following sections shall remain in force following the termination or expiration of these Terms: Sections 14, 15, 16, 17, 18, and 19.

19.6
If these Terms (or any related documentation) are made available in languages other than English, those translations are provided for convenience only. In case of any conflict or inconsistency, the English version shall take precedence.